Refund & Cancellation Policy

1. Overview

At Maktyle, most products are created specifically using the photographs, names, messages and design choices provided by the customer. We therefore cannot ordinarily accept returns or exchanges for a change of mind once production has started.

We will, however, review and resolve eligible claims involving damaged, defective, missing, incorrect or improperly customized products.

2. Order Cancellation

You may request cancellation before your order enters production. Contact us as soon as possible and include your order number.

If cancellation is approved, any applicable refund will be sent to the original payment method. Payment gateway or processing charges may be deducted only where permitted and clearly disclosed.

3. Eligible Return or Replacement Cases

You may request a replacement or refund when:

• ✓The product arrived damaged or broken.
• ✓The product has a manufacturing or printing defect.
• ✓You received a product different from the item ordered.
• ✓The customization is materially different from the approved design or order details.
• ✓An item or accessory included in the order is missing.

4. Cases Normally Not Eligible

A return, replacement or refund may be declined when:

• ×The customer entered an incorrect name, date, message, size, address, or other personalization detail.
• ×The customer uploaded a low-quality, blurred, dark, cropped, or incorrectly oriented image.
• ×Minor colour differences caused by screen settings, lighting, materials, or printing processes.
• ×The customer changed their mind after production began.
• ×Normal wear and tear, accidental damage, or misuse after delivery.
• ×The request was submitted without the required photographs, video, or order information.

Nothing in this policy limits any non-excludable right available under applicable consumer law.

5. Reporting an Issue

Please contact us within 48 hours of delivery. Keep the product and original packaging until the claim is resolved.

Your request should include:

• Your order number and registered contact details.
• A clear description of the issue.
• Clear photographs of the product, defect and outer packaging.
• An unboxing video where available, particularly for damaged, missing or incorrect items.
• A photograph of the shipping label and product label, where applicable.

6. Inspection and Resolution

After receiving the required evidence, we will inspect the claim and contact you with the outcome. Depending on the circumstances, we may offer:

• A replacement of the same product.
• Correction or reprinting of the customized product.
• A partial refund for a minor accepted issue.
• A full refund for an eligible claim.
• Store credit, where accepted by the customer.

Where a replacement is approved, Maktyle will generally bear the reasonable replacement and shipping cost.

7. Returning an Approved Product

Do not return a product without receiving return instructions from Maktyle. Unauthorized returns may not be accepted.

Where a physical return is required, the product should be securely packed with its original accessories and packaging. Pickup availability may depend on your location and courier coverage.

8. Refund Processing

Once approved, we will initiate the refund to the original payment method. Bank, card, UPI and payment-gateway processing times may vary.

Cash-on-delivery refunds, where applicable, may require verified bank or UPI details. Never send card PINs, OTPs or complete card credentials.

9. Failed or Duplicate Payments

If money was deducted but an order was not confirmed, first check your order history and payment status. Failed or reversed transactions may be automatically returned by the payment provider.

For duplicate or unresolved charges, contact us with the payment reference number, date, amount and a redacted transaction screenshot.

10. Incorrect Delivery Address

Customers are responsible for checking their delivery address before placing an order. Contact us immediately if a correction is needed.

Additional delivery charges may apply when an order must be reshipped because of an incomplete or incorrect address, an unavailable recipient, or repeated failed delivery attempts.

11. Contact Us